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The death of CRM for insurance, as we know it.

The death of CRM for insurance, as we know it. The CRM system in the insurance industry has evolved and a new breed of system has arrived to meet the demands of the new digital enterprise. They burning question is, “in an age of the digital enterprise, increasingly savvy customers and ever expanding digital channels how can insurance companies better service policyholders”? Continue reading

September 5, 2014 0 Comments

Peter Wilkinson | Social Media Consultant | Social Media Speaker | SMM Agency Owner

Driving the brand advocacy of learning, Peter Wilkinson explains how social media can be used to help establish a brand for your learning function

Driving the brand advocacy of learning, Peter Wilkinson explains how social media can be used to help establish a brand for your learning function and then encourage people to become its advocates Published as a feature article in the training Journal TJ Continue reading

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CRM for retail implementations have moved heavily towards old and new systems integration

CRM for retail implementations have moved heavily towards old and new systems integration. The new trend combines in-store clienteling, marketing, customer service, social media management and franchise management into a cohesive system that integrates into the organisation’s existing legacy systems. Continue reading

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SAP CRM with a 360-degree single customer view – Why do we need it?

SAP CRM with a 360-degree single customer view – Why do we need it? Most CRM technologies and technicians are starting to focus on a single customer information view and how they can make their systems and strategy more effective on the operational level. Continue reading

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SAP User Experience Design Gives Role-Based and Consistent User Experience

Ciber design solutions for SAP user experience engage users effortlessly across the business with a role-based and consistent experience. SAP solutions including SAP Screen Personas, SAPUI5, and SAP Fiori can be utilised to do this. SAP’s tools and solutions will help you improve productivity, adoption and usability across the enterprise. Continue reading

July 29, 2014 0 Comments

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