social-media-customer-service

Using Social Media for Maintaining Customer Service

Social Media for Maintaining Customer Service – Ultimately, social media in all its forms is a great tool for helping a business keep its levels of customer service high. All customer service, after all, is driven by the customer – and where the customer is in direct daily contact with a company through Facebook and Twitter activity, the business is able to keep an eye on its current reputation. Continue reading

September 16, 2014 0 Comments

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Energise your legal brand using social media to drive organisational energy and link it to your brand energy

Energise your legal brand | The concept of energising a brand has been in vogue from the 1990’s. It refers to the way in which your customers perceive brand is moving and its purpose. Therefore, it can be considered that a company with a positive brand energy is one which is moving forward, being successful and connecting well with its customers. Continue reading

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Social media strategy – Driving the brand advocacy of learning, Peter Wilkinson explains how social media can be used to help establish a brand for your learning function

Driving the brand advocacy of learning, Peter Wilkinson explains how social media can be used to help establish a brand for your learning function and then encourage people to become its advocates Published as a feature article in the training Journal TJ Continue reading

September 14, 2014 0 Comments

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Social Media Marketing Jobs Not to be Missed – This Afternoons Latest Digital, Tech and Marketing….

Not to be missed – This afternoons latest digital, tech, marketing and social media marketing….The following are the latest digital, tech, marketing and social media marketing jobs on the Social Media job site.

Please apply directly for the jobs through the panel below Continue reading

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The death of CRM for insurance, as we know it.

The death of CRM for insurance, as we know it. The CRM system in the insurance industry has evolved and a new breed of system has arrived to meet the demands of the new digital enterprise. They burning question is, “in an age of the digital enterprise, increasingly savvy customers and ever expanding digital channels how can insurance companies better service policyholders”? Continue reading

September 5, 2014 0 Comments

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